Frequently Asked Questions

Find answers to common questions below.

Cookie Canvas is a home-based bakery located in Montreal.

We offer 2 pick-up locations; in Montreal and the West Island.

Yes, we offer hand-delivery throughout Montreal and the greater area, at an additional charge.

We accept E-Transfer, Visa, Visa Debit, Mastercard, American Express.

We kindly ask for a minimum of 2 weeks’ notice to ensure every detail is perfect. For the best experience, we recommend placing your order as early as possible, as availability is limited and cannot always be guaranteed.

Our cookies come individually packaged; cookies stay soft for 3 weeks at room temperature and freeze beautifully for up to 3 months.

Let thaw on counter before indulging!

Yes, although our cookies contain almond extract, we can exclude it from your order, just let us know!

Our gluten-free cookies also contain almond flour. Please let us know to replace it with gluten-free flour only!

Yes, we offer gluten-free cookies made with a mix of finely ground gluten-free flour and almond flour.

Nut-free options are also available!

Yes, we offer dairy-free cookies made with oat milk butter.

Yes — inquire about our Mint-Condition Return Program. When you return your box in pristine condition, you’ll receive an exclusive discount on your next order. It’s our way of blending elegance with sustainability.

Have another question?

We’re here to help — just reach out!

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