Shipping policy

Order Pick-up: Your order will be ready at the scheduled pick up time and date. If an order is not collected Cookie Canvas will attempt to contact you two (2) times - by phone call and email. If an order is not collected within 24 hours Cookie Canvas reserves the right to dispose of the cookies without notice, refund, or credit.

Hand Delivery: The recipient must be available to receive the order at the specified location. One delivery attempt will be made, and the team may contact you by phone for handover. If no one is available, the package will be left with the concierge or in the most appropriate nearby location. If delivery is not possible, the package will be returned to Cookie Canvas, and the client must arrange for pickup or pay for another delivery. No refunds will be given if delivery was attempted and not successful. Any additional charges for subsequent delivery attempts or pickups are the client's responsibility.

Shipping: Please advise us of any special delivery instructions when placing your order, such as building access requirements, security codes, concierge procedures, key fob access, or any other information necessary to ensure successful delivery. Cookie Canvas is not responsible for delays or failed delivery attempts resulting from undisclosed access restrictions.